Meet the Team - The Staff
My role is manager and I am responsible for the strategic direction and development of the Carers Centre working alongside the Board of Trustees. I carry out the overall management of the charity and ensure the high quality of all Carers Centre services for the carers we support. I maintain current funding streams, identify opportunities and new projects for development, and fundraise to achieve new services for carers. I raise the profile of the organisation through a variety of means. My responsibilities are to work in partnership with the Board of Trustees to advance the organisation's objectives, to develop services in line with carers needs and to ensure the effective day to day management of the service, including staff and resources. I have had caring responsibilities myself and have come across firsthand the pressures carers face on a daily basis.
My name is Helen Pipe and I work for Knowsley Carers as a Finance/Administration Officer. My main duties comprise of dealing with the daily finances for the Centre and keeping accurate and up to date records. I also organise and take minutes for the Carers Strategy Action and Carers Engagement Groups. I have experience of caring for family members both young and old.
My role is Senior Administrator and this involves ensuring the smooth running of administration and information within Knowsley Carers Centre. Part of my role is to provide information to carers and external agencies, this could include distributing leaflets and posters around the borough or producing the organisations newsletter. I also arrange the counselling appointments based in our Kirkby and Huyton offices for carers living across Knowsley. I have worked in the third sector for many years.
Hi, my name is Joanne Simm. I am the Carers Respite Coordinator. My role is to allow carers to have a well needed respite break through the Carers' Voucher Scheme. The voucher scheme enables carers to have some quality time to themselves without having to worry about their loved one's care needs. I am currently the longest serving member of staff at Knowsley Carers Centre.
My name is Angela Mulvey, I am a Senior Support Worker and my role at the Carers' Centre is to support, guide and advise carers within the borough of Knowsley. I provide outreach sessions which identify hidden carers in the community and provide them with advice, advocacy and emotional support. This enables them to access information about their rights and gain access to external services. Additional to this, I also provide one-to-one support for carers and home visits if they are unable to attend one of the drop in centres. I have been with Knowsley Carers Centre for many years.
My name is Andrea McMahon, my role is the Young Adult Carers Support Officer. I work mostly (but not exclusively) with young adult carers aged 18 - 25. This includes giving advice, either by person or over the phone, and providing a listening ear to carers in distress. I also act as an advocate for carers, acting on their behalf and empowering them to express views. I have a great deal of caring experience having been a young carer myself.
I'm Jen and I'm one of the Carers Support Workers. I help to give one to one support to carers, who might be looking for information, advice or signposting to other organisations that might be able to help them. I can tell you of your rights as a carer, and support you through the process of having a Carers Assessment. I also run a carers coffee group in Kirkby for carers to come and have a brew and a chat, and catch up on the latest news and events.
I work for Knowsley Carers Centre as the Welfare Benefits Advisor. This role includes giving complex benefits advice to carers, and their cared for, and also assisting them with form filling. I have been a carer for many years and have a great deal of experience of the highs and lows of being a carer.
I work as Administrator at the Carers Centre. I complete administration work for a number of members of staff but mainly for the Benefits Advice service we run. I fully understand the pressures of being a carer as I have cared for relatives for a number of years.
I joined the team in 2012 and have had several roles since then. At the moment I issue the Carers ID cards and I am also doing some admin around the benefits advice services. Along with the rest of the team I answer the phone, book holistic therapies, book carers on to trips and events. I also oversee the implementation of Data Protection procedures to ensure we are complying with the law. If you haven't been asked already we are working through all the carers to ask everyone if they give their permission to hold their information on out database.
As Knowsley Carers Centre's Health Link, I work with health and social care staff across the borough to raise their awareness of the difficulties faced by carers and encourage them to identify and signpost carers to appropriate services. I work closely with members of Carers Vision, a group of carers who have all been trained to help deliver carer awareness training. There are carers' notice boards and leaflets available in all practices across Knowsley and practices have also identified a member of staff as their carer link; someone who can keep in touch with the Carers Centre and who also helps signpost carers to appropriate services. I have experience of caring for family members and have worked across the statutory and voluntary sectors for many years.
I am the volunteer co-ordinator at the carers centre and I take great pride in watching our volunteers achieve their goals while with us. Whether that is giving something back to the local community or looking to get themselves back into employment, I love being able to help and support them along the way. I also sit on a number of boards representing carers in Knowsley, such as the Carers Partnership Board, where I am the Vice Chair. I also provide support to the Knowsley Parent Carers Voice who give a voice to parents across Knowsley and liaise with the Local Authority surrounding issues that affect parent carers and their caring roles. I am also part of my local Patient Participation Group at my doctor's surgery where I sit and talk with doctors, receptionists, nurses, etc. and raise awareness of carers and their roles and point out the need to be flexible where carers are concerned.
I am one of the Mental Health Carers Support workers and my role involves providing advice, advocacy, support and information to carers. Typically this may involve visiting a carer at home and advising them of the services on offer at the Carers Centre such as counselling, holistic therapies, benefits advice and emergency planning. I will also ensure that they are aware of other resources, services and support that will help them in their role as a carer. Caring for a loved one with mental health issues can be overwhelming, myself and others in the mental health team are able to help carers navigate their way through services and understand the process involved. We are also able to offer a confidential listening ear and emotional support in times of distress.
I have worked at the Carers Centre since August 2015 prior to this I worked in supported employment for many years. I have also worked as Personal Assistant and supported adults with Aspergers and Mental Ill Health.
I joined Knowsley Carer's Centre in April 2019 as a Carer's Support Worker, coming from a background in Social Care. I have personal experience as I care for a family member so understand the issues faced by Carer's on a daily basis. I support Carer's either over the phone or face to face with any issues they may be facing, providing advocacy, giving advice or information and signposting or referring to external organisations as appropriate. I also complete Carer's Assessments and support Carer's through the process if required. I run a Carer's Coffee Group in Halewood every fortnight and organise/run events and trips alongside my colleagues. I am delighted that I have been given the opportunity to support and empower Carer's in their vital role.
My role as Mental Health Carers Support Worker is to support carers who look after someone who has an enduring mental health condition. I am able to offer one to one in emotional and practical support, and also act as an advocate for carers. I am able to advise carers of our in-house services, whilst also signposting them to other agencies that may be of benefit to them. I can provide information about the care that the mental health teams in Knowsley offer and the way a cared for person can be referred back into the care of their G.P.
Although I am new to Knowsley Carers Centre I have worked for several years within a social inclusion team in Knowsley, supporting people with severe and enduring mental health conditions. I have, therefore, gained comprehensive understanding of the issues faced daily by service users and their carer's.